Clinic Policies

The following policies apply to all patrons of The Behavior Vet.  Thank you for your cooperation!

1.  Appropriate Conduct.  The Behavior Vet has a zero-tolerance policy for hatred or abuse of any kind.  Yelling at, swearing at, being abusive towards, threatening, harassing, or otherwise disrespecting any employee of The Behavior Vet, any of our colleagues, or any of our patrons will be grounds for immediate dismissal from the practice.

2.  Scope of Practice.  The Behavior Vet is a practice limited to veterinary behavior.  We are not a full-service veterinary hospital.  We do not have diagnostic testing equipment, vaccines, or an on-site pharmacy.  We cannot board or hospitalize patients.  If your pet is in need of these services, we will refer you back to your primary care veterinarian or to a veterinary specialist as needed.  If you do not have a primary care veterinarian, we are happy to recommend one in your area.

3.  Accessibility.  Please note that our office is located on the second floor of a building that does not have handicapped access.  If you are disabled and require accommodation, please contact us and we will be happy to work with you to find a solution that meets your needs.

4.  Methodology.  The Behavior Vet practices evidence-based medicine and strongly advocates for the minimization of risk and the improvement of a pet’s quality of life. Our practice does not use or recommend the use of aversive training methods, including “balanced training” or any training involving the use of positive punishment or negative reinforcement.

5.  Payment.  Payment for your consultation is due in full at the time your appointment is scheduled.  Payment can be made via our online appointment scheduler or by scheduling an appointment over the phone.  Payments are not accepted on site.

6.  Refunds.  There are no refunds given for missed appointments or cancellations.  If you wish to reschedule your appointment, you must do so at least 48 hours in advance.

7.  Late Arrivals.  If you will be late to your appointment, please call to let us know.  If you are more than 15 minutes late, your appointment will be marked as missed and will be canceled without a refund.

8.  Early Arrivals.  If you arrive early to your appointment, we ask that you please do not enter the building until your scheduled appointment time.  Our office is small and we see only one patient or family at a time to prevent confrontations between patients.  If you arrive early, you are welcome to call the office to see if we are ready for you to come in.  Please note that we cannot always accommodate an early arrival and you may be asked to wait.

9.  Contagious Illness.  For the safety of all of our pets and pet owners, if you or your pet have been diagnosed with a contagious illness or are experiencing symptoms of contagious illness, please reschedule your appointment.  Due to current concerns about canine infectious respiratory disease complex (CIRDC), if your dog displays symptoms of respiratory disease upon arrival, you will be asked to reschedule your appointment.

10.  Parking Lot Safety.  All pets must be securely leashed or placed in an appropriately sized, closed carrier upon arrival.  Please note that we share our parking lot with other businesses, including a pet groomer.  There may be other people or pets in the parking lot when you arrive.  If your pet is reactive in these situations, please wait a moment for the parking lot to clear before bringing your pet into the building.  If you encounter a problem while entering the building, please call our office at (860) 458-4424 and someone will come outside to assist you.

11.  Medications and Refills.  Please allow us 5 business days to process any requests for refills of your pet’s medication or any new medication requests.  It is your responsibility to keep track of your pet’s medication and notify us when you are running low.  We cannot guarantee that we will be able to provide a refill on short notice, so please plan ahead.

12.  Pet Owner Expectations.  Please note that a pill will not fix your pet. While medication is used in the management of some behavior conditions, it does not solve problems by itself. Pet owners will be expected to put forth a reasonable effort towards their pet’s treatment, which may include training and making changes to your pet’s care or environment. Pet owners simply seeking a pill to fix the problem will be disappointed with the results. The Behavior Vet is not responsible for a lack of improvement in your pet’s behavior resulting from a failure to put reasonable effort into your pet’s treatment plan.

13.  Safety.  We understand that some behaviors are dangerous and may put you or others at risk.  The Behavior Vet strives to help owners identify and minimize these risks for the safety of everyone involved.  The Behavior Vet is not responsible for accidents or injuries resulting from a failure to follow recommended safety tips or a failure to use common sense.

14.  Photos and Videos.  While it can be helpful to see what your pet’s behavior looks like, it is not necessary for us to see the behavior to make a diagnosis or establish a treatment plan.  Pet owners are welcome to submit videos to our email or bring them to the consultation, but we ask that pet owners NEVER provoke a pet into performing a behavior for the sake of a video.  Similarly, please do not stand by and watch your pet perform a behavior that is harmful or dangerous for the sake of a video. Videos are not that important and we do not want anyone to get hurt!

15.  Policy Changes.  The Behavior Vet reserves the right to update and modify these policies at any time.

16.  Agreement.  By scheduling an appointment with The Behavior Vet, you acknowledge that you have read and understood these policies and agree to abide by them.